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Oregon Hires Company To Assess Cover Oregon Roll-Out

OPB | Jan. 9, 2014 11:58 a.m. | Updated: Jan. 9, 2014 3:22 p.m. | Portland

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Gov. John Kitzhaber says the state signed a contract Thursday, with a company for an independent assessment of the problems with Oregon’s health insurance exchange website.

Kitzhaber says the company First Data will complete a report recommending what the state should do about the problems. It will also look into the performance of Oracle, the company setting up the website.

Kitzhaber stressed that 170,000 more people have health insurance coverage now and he asked Oregonians to put Cover Oregon’s problems in perspective.

“A year ago the problem was 170,000 people who didn’t have any idea or hope of getting insurance coverage,” he said. “Today we have 170,000 people who know they can get insurance coverage and their problem is actually getting connected. So if you’re going to have a problem, that’s not a bad problem to have,” he said.

Of those 170,000 only 55,000 signed up using the website and a navigator.

Cover Oregon officials say last month the website had 45 glitches. That’s now down to 30. It’s not clear if the site will be fully-functional by March 31st, when enrollment is scheduled to close.

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