A new software system, designed to deal with payroll and other employee records at the City of Portland, continues to rack-up extra costs, according to a new audit.
The city started using the Human Capital Management software in 2009.
It cost over $47 million to set up — more than triple the anticipated cost.
Portland’s Director of Audit Services, Drummond Kahn, says he found that while progress has been made toward maximizing the use of the software, the city had to spend more to get it done.
“The bad news is that it was $3.7 million more than the city estimated,” he said. “The good news is that it could have been higher. There was up to $6 million or more that the city could have spent. And some of those projects have been completed at less than the maximum excess cost.”
The city’s chief administrative officer Jack Graham, said more than half the money was spent fixing symptoms of the software problem, rather than the cause, but he’s pleased the audit recognizes the software is working now.