News | Local

Scheduled Maintenance Stopped 911 Calls In Oregon

OPB | April 11, 2014 12:26 p.m. | Updated: April 12, 2014 8:11 p.m. | Portland

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CenturyLink says it’s closing the book on its investigation into what caused the 911 outage in three Oregon counties on Thursday. But the phone company is still looking into what happened in Washington.

CenturyLink spokesman, Martin Flynn says the Oregon outage was a result of a maintenance issue.

He says when a computer card was removed from CenturyLink’s master controller, the unit stopped responding and needed to be reset.

“It’s not uncommon to have a maintenance issue and it’s unfortunate that, that happened,” said Flynn. “It was during a maintenance window that we had already scheduled, but there was an issue there and it got resolved fairly quickly.”

About 16,000 people were affected in Lincoln, Tillamook and Yamhill counties. Flynn says similar problems have happened in the past, but not that often.

But the question remains: were the Oregon and Washington outages linked?

“Absolutely not,” said Flynn.

Washington lost 911 service for about seven hours across the state. Flynn says the investigation into that should conclude early next week.

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