Multnomah County’s Mental Health Crisis Intervention center has increased its staff by 25 percent after being inundated with calls.
Neal Rotman of Multnomah County Mental Health and Addiction Services says people are troubled by what happened at Clackamas Town Center and Sandy Hook Elementary.
“The call center is experiencing more calls and more intense calls,” he said. “Individuals that are more emotionally fragile, not as easily directed to community service options.”
“The level of distress for many individuals is more heightened by the recent events both locally and nationally.”
Rotman says the center usually gets an increase in calls over the holidays, but this is different.
The center has four or five people working the phones 24 hours a day, seven days a week. Rotman says all have master’s degrees and are trained to assess a caller’s need; to stabilize them if they’re in crisis; then help them find the services they need in the community.
For more information go to Multnomah County’s Mental Health Crisis website.