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Paul Loofburrow

Oregon Broadcasters Join to Provide Help With Digital Transition

OPB | Feb. 5, 2009 2:15 a.m. | Updated: Dec. 5, 2013 11:13 a.m.

Through an arrangement with the Oregon Association of Broadcasters, Oregon Public Broadcasting (OPB) will expand its Digital Help Center to create a centralized resource for people in the Portland/Vancouver area during the digital transition. This comprehensive effort was initiated and funded by the Oregon Association of Broadcasters, with additional funding provided by Portland-area television stations, including, KOIN (6), KGW (8), KPTV (12), and KPDX (49).

A number of commercial broadcasters as well as OPB will switch to digital-only broadcasting after February 17, the original date set by Congress.

“Stations have worked diligently to help people prepare, but we know that many will still have questions in the weeks before and after the switch,” said Bill Johnstone, CEO of the Oregon Association of Broadcasters. “This central effort will make it easier for people to get help with one, simple phone call. Since the OPB digital help team has already personally assisted nearly 25,000 people with the switch to digital television, we are confident that OPB is the right choice for the creation of a larger endeavor to serve even more people.”

The Digital Help Center will assist people over the phone with challenges they may face in making the digital switch. From advice on setting up converter boxes to help walking through the rescanning process, to assistance with proper antenna placement, digital experts and station engineers will work to ensure the switch is successful for everyone.  

The toll free phone line for the Oregon Digital Help Center is 800.241.8123.  
The Help Center will operate from 8am-5pm weekdays.  

Expanded hours around the transition are:
February 14-15 weekend 8am-5pm
February 16 8am-9pm
February 17 8am-9pm
February 18 7am-9pm
February 19 7am-9pm
February 20 8am-7pm
February 21 8am-7pm
February 22-23 weekend 8am-5pm

In addition, a demonstration and resources area will be set up at the Help Center. People who need additional hands-on help can drop by OPB from 8am-5pm between February 14 and 23 to pick up instructions and hook-up diagrams, to view antenna options, or to see in person how to hook up a converter box.

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