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Cover Oregon: What Went Wrong?

OPB | March 20, 2014 12:06 p.m. | Updated: March 20, 2014 1:41 p.m.

Cover Oregon website.

Cover Oregon website.

Update 12:15 pm, March 20: The full assessment by First Data Government Solutions is now available. Governor Kitzhaber also announced that Bruce Goldberg has resigned as the director of the Oregon Health Authority

Oregon Governor John Kitzhaber will release the results of an independent review of Cover Oregon today. First Data Government Solutions, the company hired to conduct the review, was charged with finding out the answers to seven questions about what went wrong with the state’s health insurance exchange. According to documents obtained by The Statesman Journal, these are the questions:

  • When did the website project team or any of its members realize or begin to realize the website was not going to be ready? Who first realized the website was not going to be ready?
  • Who was in the position to make decisions as it relates to the website project?
  • Did the website project team or any of its members have a plan B for operations developed when they realized the exchange was not going to work? If not, why not?
  • Did the state or Cover Oregon consider engaging a system integrator to assist with the website project? If not, why not? Did the website project team or any of its members believe the state or Cover Oregon has the expertise to undertake the website project without the assistance of a system integrator? If so, why?
  • What was the basic oversight and governance accountability as it relates to the multiple parties and the procurement, administration and finances of vendor services?
  • Why were Oracle products and Oracle services chosen?
  • How was the original scope of the website project determined and by whom? To what degree did the scope of the project delay the implementation? How was the scope managed? After the website project team or any of its members realized the website was not going to work, would it have been possible to change the scope? If so, how?

We’ll get an update about the review from OPB reporter Chris Lehman and hear whether or not it answers these questions.

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