KayVee.INC/Flickr, Creative Commons
On Wednesday morning, some Verizon and Sprint customers in Oregon and Washington weren’t able to call 911 from their cell phones. Service was restored within hours, but there are still a lot of unanswered questions about what went wrong and how state agencies and phone companies were notified about the problem. This comes just two months after a more widespread 911 outage in Oregon and Washington.
Both incidents bring up questions about how state agencies and private companies work together to provide 911 service and how they communicate with each other, as well as with customers, when a problem arises.