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Report Finds Many Flaws In Cover Oregon Oversight

OPB | March 21, 2014 12:30 p.m. | Updated: March 21, 2014 2 p.m.

Oregon's statewide Health Insurance, Cover Oregon.

Oregon's statewide Health Insurance, Cover Oregon.

Kate Black / OPB

An independent analysis of Oregon’s health insurance exchange released Thursday finds fault with state agencies and Oracle, the company hired to build the online platform.

The report (pdf), conducted by First Data Government Solutions, found that there was no single point of authority on the project and that agencies involved had “different, and sometimes competing, priorities.” It also says the state ignored best practices on key decisions, like creating a system that lacked financial accountability for Oracle’s performance. The report says this “put the state in the position of having to pay for work that did not always result in the anticipated deliverables or that required more hours (and higher cost) than planned.”

Following the release of the 77-page report, Governor John Kitzhaber announced the resignation of Oregon Health Authority director Bruce Goldberg and called on the Cover Oregon board to make changes in other leadership positions.

What questions do you have about First Data’s review of Cover Oregon? Do you have experience with the state’s health insurance exchange?


  • Kristian Foden-Vencil: Reporter for OPB News
  • Elizabeth Steiner Hayward: Oregon State Senator (D-NW Portland/Beaverton)
  • Jeff Kruse: Oregon State Senator (R-Roseburg)


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