CenturyLink could be fined $2.9 million by Washington state for a 911 outage earlier this year.
A staff report for the Washington Utilities and Transportation Commission found CenturyLink failed to reroute 911 calls during a six-hour outage on April 9 and 10.
According to the agency, the entire state lost its 911 service during the outage.
Six other states lost service too, including California, Florida and Minnesota.
The report states that more than 5,800 people tried calling 911 while the service was down.
In the report, commission staff said the outage occurred because of “errors” at a data center managed by one of CenturyLink’s vendors, Intrado.
In a statement, CenturyLink spokeswoman Meg Andrews said once it was made aware of the situation the company worked to quickly resolve the problem.
Andrews wrote that the company has taken steps to prevent another outage and is “troubled by the punitive nature of the fine.”