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Vendor And City Both Responsible For Emergency Notification Problems

Portland’s Bureau of Emergency Management said Monday it has concluded problems with the use of its emergency notification system last week resulted from issues with the vendor, as well as how the system was launched by the city.

The city used its notification system to send out voice messages to residents’ land-line phones during an active shooter incident in Southwest Portland, but sent an incorrect message. Eventually it was corrected.

Carmen Merlo is with the Portland Bureau of Emergency Management. She told OPB’s Think Out Loud the city is reviewing its procedures.

We’re very unhappy about what happened and certainly we’ll be working with the vender to correct any system settings so that this doesn’t happen again. And certainly we will evaluate our relationship with them to see if they’re meeting our business needs,” Merlo said.

A police officer was injured and his police dog was killed in the incident.

First Call says in a written statement that at no time was there a system or software malfunction. First Call characterized it as a user error during the notification and a miscommunication between the caller and a First Call employee.

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