A recent report (pdf) form the National Consumer Law Center (NCLC) found that collection agencies contracted by the U.S. Department of Education might have made it even harder for borrowers to express their dissatisfaction.
NCLC Attorney Deanne Loonin contributed to the report and she told us the scope of the problem goes beyond the structure of the collection system and interest rates. Loonin says there needs to be a bigger shift, especially since there’s been a rise in nontraditional students. Now more than ever, people seeking higher education are older, financially independent, and even have kids of their own to take care of. This puts them at a different level of risk than the younger students, when it comes to defaulting on loans.
Do you have student loan debt? Have you co-signed for your children’s student loans? How has student debt affected your life? Have you dealt with federal loan collection agencies?
- Deanne Loonin: Attorney with the National Consumer Law Center
- Denise Emmerling-Baker: Public school teacher carrying student loan debt for herself as well as her son