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Dying on hold: How new software is creating a logjam at Portland’s 911

An OPB investigation shows in the month after Portland's Bureau of Emergency Communications launched new software, 911 hold times surged. Dispatchers repeatedly told leadership at BOEC that the software was a bad idea and, after it was implemented, they have repeatedly warned their work is being hampered.


Portland to create new first-responder program for low-level medical calls

Officials with the Portland Fire Bureau say the current system is wildly inefficient, clogging up emergency rooms, straining the 911-system and driving up health care costs. On Wednesday, fire bureau officials announced they’re trying to change the status quo with a new type of first-responder program.




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